Challenge $3_{\text{:}}$ Quality Engineering & Management:

Total Points: $25$ Hel asap

The various clients' stock$-$keeping units $($SKUs$)$ are stored in a warehouse owned by the MN $3$PL company. Although the warehouse operates manually, the company is considering switching to more automated operations. In the current simple case, quality engineering and management concepts are used in a "manual$-$order picking warehouse" with the possibility of moving into an automated warehouse. Given this, please respond to the following questions.

A$.$ Define two internal and two external customers for the warehouse then state one key performance indicator $($KPI$)$ for each. $(4$ points$)$

B$.$ Assuming the warehouse is ISO $9001$ certified, for clause $10\mathrm{.}2$ nonconformity and corrective action, please provide an action plan with two concrete actions that would be acceptable to ensure conformity to the clause and fulfillment of control objectives. $(4$ points$)$

C$.$ Order picking refers to the operation where SKUs are picked from their storage locations and brought to the packaging$/$shipping docks. It is considered one of the most expensive activities for warehouses, hence, improving this activity is a priority for warehouse managers. Assuming implementing a DMAIC project to improve the order picking a specific SKU.

Explain what poor order picking can mean$/$imply$.(2$ points$)$

Given the following measured time $($in minutes$)$ for $20$ order picks:

ven the following measured time $(in$ minutes$)$

$12\mathrm{.}7,12\mathrm{.}1,12\mathrm{.}4,11\mathrm{.}3,12\mathrm{.}6,11\mathrm{.}5,12\mathrm{.}6,13\mathrm{.}2,11\mathrm{.}6,11\mathrm{.}5,10\mathrm{.}0,12\mathrm{.}7,11\mathrm{.}6,$

$q,12\mathrm{.}4,13\mathrm{.}0,13\mathrm{.}0,11\mathrm{.}7,10\mathrm{.}8,10\mathrm{.}0,12\mathrm{.}5$

Is this process capable $($assuming lower and upper specification limits of $10$ and $14$ minutes$)?$ Fully

justify selecting the solution method and interpret the answer. $(7\mathrm{.}5$ points$)$

D$.$ The following data $($in minutes$)$ is collected during the $"$C$"$ phase of the DMAIC approach, is the process in an in$-$control state? $(7\mathrm{.}5$ points$)$

$9\mathrm{.}1,8\mathrm{.}7,8\mathrm{.}2,8\mathrm{.}7,7\mathrm{.}9,8\mathrm{.}0,8\mathrm{.}7,7\mathrm{.}7,7\mathrm{.}8,8\mathrm{.}6,7\mathrm{.}8,7\mathrm{.}7,8\mathrm{.}4,8\mathrm{.}1,8\mathrm{.}4,8\mathrm{.}3,8\mathrm{.}4,8\mathrm{.}3,7\mathrm{.}6,8\mathrm{.}4$