________________ change agents usually work under contract because theyre typically involved only for the duration of the change process in an organization.

		Internal
		External-Internal
		External
		None of the above

_________ factors have the potential to contribute to conflict when people believe their roles within an organization are somehow in conflict or that the turf associated with their position is being challenged.

Role

Environmental

Informational

Perceptual

The first step of the organizational development process is

		Diagnosis of the problem
		Data collection
		Data feedback
		Planning strategy for change