Changing a problem culture

can be done quickly only if managers tie incentive compensation to exhibiting the desired new cultural behaviors and if managers visibly praise people who exhibit the desired new cultural traits.

requires writing a new statement of core values, having a series of lengthy meetings with employees to explain the new culture and the reasons why cultural change is needed, and then having both employees and shareholders vote to ratify and adopt the new culture.

is best done by selecting a team of key employees to lead the culture change effort.

is best done by instituting an aggressive program to train employees in the ways and beliefs of the new culture to be implanted.

is one of the toughest managerial tasks because of the heavy anchor of ingrained behaviors and ways of doing things.