Question: Chapter 0 2 Homework: Measuring Performance in Operations and Value Chains Assignment Score: 7 1 . 4 2 % Submit Assignment for Grading Problem 2

Chapter 02 Homework: Measuring Performance in Operations and Value Chains
Assignment Score: 71.42%
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Problem 2-39 Algo (Analytics in Operations Management)
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Estimate the value of a loyal customer of a loyal Volvo automobile owner. Assume the contribution margin is 0.30, the purchase price is $63,000, the repurchase frequency is every four years, and the customer defection rate is 24 percent. Do not round intermediate calculations. Round your answer to the nearest dollar.
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 Chapter 02 Homework: Measuring Performance in Operations and Value Chains Assignment

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