Chapter $03$: Assignment: Individual Characteristics

Scott, the COO for Barcelona Restaurant states: "You can't train people to be enthusiastic, nice, fun, great people. You have to hire that." This quote suggest that Scott believes in what concept when hiring people to work at the restaurant?

Realistic job previews

Information processing capacity

Type A personality

Individual differences

Use your knowledge of the different sensory modalities to answer the following question. $($Note: Barcelona doesn't talk about training in the video so these are fictional statements provided for the purposes of answering this question.$)$

If Barcelona were to deliver training by having employees actually perform different tasks then this is an example of using the sensory modality when learning.

If you are the COO of Barcelona, then given the description of the work environment, what type of people might you be seeking to hire with regard to dimensions of fit? Check all that apply.

Strong person$-$organization fit

Strong person$-$group fit

Strong person$-$geographic fit

Strong person$-$job fit

Assume you are the $\frac{C}{O}O$ of Barcelona Restaurants and you realize that a lot of people you have been hiring have the correct technical skills to perform well but they have poor values alignment with your organization. For example, assume they don't understand or appreciate the focus on constant improvement and the importance of customer service at the restaurant. Also, assume that once new employees begin working at the restaurant they face a lot of stress and burnout because the work pace surprises them. What might you do to help ameliorate this problem?

Reduce workplace bullying