Chapter 04: Assignment: Individual Values, Perceptions, and Reactions Halo effect Contrast effect First impression effect Self- fulfilling prophecy Example Assume a new customer arrived and had difficulty with weight training activities. If the employee then assumed the customer would never be good at weight training and failed to provide good coaching and guidance to help the customer improve then the customer would never become good at weight training. Employee engagement is a strong emotional and intellectual connection that an employee has for the job, organization, manager, or coworkers. Engagement influences how much discretionary effort people put into their work. In general, employees want to have clear goals and roles, resources to do a good job, and receive meaningful feedback. However, the factors that drive engagement vary across age groups and job positions. Assume you are Mike Boyle of Mike Boyle Strength and Conditioning and most of your workforce is in the 18-to 24-year-old age bracket. If you are trying to engage your workforce, what are the most important things you can do to engage them? Check all that apply. Ensure senior managers are genuinely interested in employee well-being O Quickly resolve customer concerns Provide good retirement benefits Develop leaders and employees at all levels Assume you are the owner of Mike Boyle Strength and Conditioning and you realize that your health insurance costs are increasing because your employees are feeling stressed, which is causing burnout and illness. What might you do to help ameliorate this problem? Increase distinctiveness of attributions Reduce role ambiguity O Reduce eustress Reduce normative commitment