Chapter 07: Aplia Assignment Attempts Average/7 3. Composing Effective Negative Messages Use the indirect pattern when you need to soften or delay bad news until after an explanation is given. Understanding the four components of th indirect pattern will help you craft messages that convey empathy, present reasons, cushion bad news, and close pleasantly. What buffering technique are you using if you choose to praise the receiver's accomplishments, organization, or efforts? O Compliment O Best news Agreement Apologies are often part of bad news messages. Read the following scenario, and answer the following question. You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology letter. You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology letter. What should you do when composing the message? Check all that apply. Express genuine feeling and understanding. Use empathy. Ignore the feelings of the receiver. O Express remorse but do not accept responsibility. When are readers more open to bad news? O When they recognize someone else benefits O When no one benefits O When sound reasons are not given A customer recently wrote your bakery a letter complaining that the cherry scones were too crumbly and dry. What could you include in your response that would restore confidence? Check all that apply. 0 A statement that mentions you've enclosed discount coupons An angry or defensive remark A refusal of responsibility 0 An alternative Fill in the blank with the correct part of an indirect message. introduces the message with a neutral statement that makes the reader continue reading. The reason ving scenario, and answer the following question. The buffer The closing