Chapter 1:

1. How does true "reengineering" differ from "reorganizing," "downsizing," and other concepts or organizational restructuring?

2. What is the significance of a supervisor's visibility and availability?

3. Examine the characteristics of "Where Does Your Department Fit". Explain the characteristic that you feel is the most important that will have a strong influence on the style of supervision necessary to assure proper functioning.

Chapter 2:

4. Health care is a business characterized by close customer contact. Of the eight determinants of management style, explain the importance of professionalism of employees in a strongly people-centered healthcare organization.

5. Why do many supervisors, especially those who are newer to supervision, tend to favor their primary occupations over their management role?

Chapter 3:

6. Describe the hazards to the supervisor of falling into the "working trap."

7. Comment on the claim that "the end product of all business is people?" Why is this claim relevant?

8. Why can a supervisor sometimes legitimately be described as a "frustration fighter?"

Chapter 4:

9. Why is it claimed that the management functions of planning and organizing consume - or at least should consume - more of top management's time than of the first-line management's time?

10. What are the primary characteristics of the basic management function of controlling?