Question: Chapter 1 1 : Questions from Case 1 1 . 1 : Searching for a Win - Win Solution What steps should Scott and Juanita

Chapter 11: Questions from Case 11.1: Searching for a Win-Win Solution
What steps should Scott and Juanita take to start making some progress towards a win-win solution?
What could they have done to prevent the situation from starting out this way? If you were running this donation campaign, how would you set up the campaign so that conference would not occur?
Would a win-lose approach work in this situation? Why, or why not?
What additional information should you obtain to be effective in settling this difference of opinion?

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