Chapter 1 Assignment Unit 1 - Chapter 1 Assignment -Worth 60 Points Based on your experience and after reading Chapter 1, answer and fully diseuss the following questions . What level of customer service have you experienced from small businesses (min. 2 examples) in your area? Spend a brief time on what occurred but much more on your expectations in terms of the text. For example, talk about the historical perspective of customer service and what your textbook says about customer focused organizations . How have they excelled or failed from a service standpoint? (See expectations, delivery systems, and deliverables and discuss these in your own words). (Use Fig. 1.1 "Customer Focused Organizations" to review and evaluate the qualities/characteristics. Use at least 5 bullets from this figure to evaluate your company). (Remember 60% of your assignment should be the discussion of text ideas that relate to your assignment.) 2 Prepare your answers in a paper format and fully answer all questions by discussing your answers in light of the customer service theory in the textbook, and business articles. Prepare your APA-formatted References page following the instructions outlined above. When you are finished, upload your word processed assignment to your instructor via Blackboard by clicking the chapter assignment. Chapter 1 Assignment Unit 1 - Chapter 1 Assignment -Worth 60 Points Based on your experience and after reading Chapter 1, answer and fully diseuss the following questions . What level of customer service have you experienced from small businesses (min. 2 examples) in your area? Spend a brief time on what occurred but much more on your expectations in terms of the text. For example, talk about the historical perspective of customer service and what your textbook says about customer focused organizations . How have they excelled or failed from a service standpoint? (See expectations, delivery systems, and deliverables and discuss these in your own words). (Use Fig. 1.1 "Customer Focused Organizations" to review and evaluate the qualities/characteristics. Use at least 5 bullets from this figure to evaluate your company). (Remember 60% of your assignment should be the discussion of text ideas that relate to your assignment.) 2 Prepare your answers in a paper format and fully answer all questions by discussing your answers in light of the customer service theory in the textbook, and business articles. Prepare your APA-formatted References page following the instructions outlined above. When you are finished, upload your word processed assignment to your instructor via Blackboard by clicking the chapter assignment