Chapter $1,$ Learning Outcome $1-2$

In $a(n)\_-$ process model, two parties involved in a communication encounter are potentially both communicating at the same time, particularly if the encounter is face$-$to$-$face.

Many scholars say that more than percent of the information in a face$-$to$-$face encounter may be sent nonverbally.

business communication is essential for success in today's business environment and does not occur automatically.