Question: Chapter 1 Operations Management What is operations management? Why is operations management important in all types of organization? What is the input transformationoutput process? What

Chapter 1 Operations Management

What is operations management?

Why is operations management important in all types of organization?

What is the input transformationoutput process?

What is the process hierarchy?

How do operations processes have different characteristics?

What do operations managers do?

Chapter 2 Operations performance

Why is operations performance vital in any organization?

Why is quality important?

Why is speed important?

Why is dependability important?

Why is flexibility important?

Why is cost important?

How do operations performance objectives trade off against each other?

Chapter 3 Operations strategy

What is a strategy and what is operations strategy?

What is the difference between a top-down and a bottom-up view of operations strategy?

What is the difference between a market requirements and an operations resources view of operations strategy?

How can an operations strategy be put together?

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