Chapter 1 Why Are Managers Important? 0 Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times. 0 Managerial skills and abilities are critical in getting things done o The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty . Manager - Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. . Classifying Managers 0 First-line Managers - Individuals who manage the work of non-managerial employees. 0 Middle Managers - Individuals who manage the work of first- line managers. 0 Top Managers - Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. . Efficiency vs. Effectiveness 0 Doing the right things vs Doing things right . The Four Management Functions 0 Planning - Defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities. o Organizing - Arranging and structuring work to accomplish organizational goals. 0 Leading - Working with and through people to accomplish goals. o Controlling - Monitoring, comparing, and correcting work. . Three Types of Roles 0 Interpersonal roles . Figurehead, leader, liaison 0 Informational roles Monitor, disseminator, spokesperson