Chapter 10 and 11 note

- Sales training: is the effort an employer puts forth to provide salespeople job-related culture, skills, knowledge, and attitudes that should result in improved performance in the selling environments.

the selling process: Certainly, no magic formula exists for making a sale. Many different factors may influence the purchase decision.Yet most sales trainers believe logical, sequential steps do exist that, if followed, can greatly improve the chance of making a sale.This is referred to as the sales process. This sequential series of actions by the salesperson leads to the customer taking a desired action and ends with a follow-up to ensure purchase satisfaction. Most sales trainers believe logical, sequential steps do exist that, if followed, can greatly improve the chance of making a sale.

succession planning:

orientation:

- Read a e-Journal Article on Training & Development (Read an article from ane-Journal that looks at some aspect of the training process (orientation, sales training, the selling process, succession planning).

• Note the title, author, and date of article
• copy/paste the link
• Cite at least three terms from the article that are referenced in chapters 10 & 11. Write out the definition of those terms from the text and then copy/paste the piece in the article that demonstrates that term.
• Indicate how the article enhanced your understanding of those terms cited.

I copy the note from chapter 10 and 11