Chapter 10 teaches about in-groups and out-groups which can form in organizations. LMX (Leader-Member Exchange Theory, mentioned on page 261) is a leadership theory that describes these groups and advises leaders to create stronger one-on-one relationships with as many followers as possible in order to reduce the number of out-group members and increase the number of people who feel connected to the organization. Choose one of the strategies for reaching out to out-group members (pages 258 - 264) and describe a time you've seen that strategy used in real life--either a time you used it to try to include someone else or a time someone tried to include you. Part 1 Which strategy did you see? What did the strategy look like in practice? And did it work? Part 2 Reflect on the reading that says out groups are often formed by differences in identity as explained by social identity theory (page 254). Do you agree different identity markers might be a cause for leaders and followers not forming good relationships? Why or why not? And was identity a factor in the story you told in part 1?