Chapter 11 - Attitudes are important because they affect behavior. Managers need to be alert to the key work-related attitudes having to do with engagement, job satisfaction, and organizational commitment. Among the types of employee behavior they should attend to are their prosocial behaviors, on- the-job performance and productivity, and absenteeism and turnover.

In 400 words:

1. Identify and explain, in your own words, 3 concepts/theories/ideas on how managers can deal with employee attitudes.

2.In your own words, why did you choose these concepts/theories/ideas?

3.In your own words, how do you see applyingthem in your business career?

Chapter 12 -Reinforcement theory suggests behavior will be repeated if it has positive consequences and won't be if it has negative consequences. This section also describes how to use four techniques positive reinforcement, negative reinforcement, extinction, and punishment-to modify employee behavior.

In 400 words:

1. Identify and explain, in your own words, 3 concepts/theories/ideas on how to use four types of behavior modification.

2.In your own words, why did you choose these concepts/theories/ideas?

3.In your own words, how do you see applyingthem in your business career?