Question: Chapter 11 Homework: Process Analysis and Resource Utilization Activity Time (minutes) Activity Performed By Activity Start 1 7 Service technician 2 16 Service technician 3

Chapter 11 Homework: Process Analysis and

Chapter 11 Homework: Process Analysis and Resource Utilization Activity Time (minutes) Activity Performed By Activity Start 1 7 Service technician 2 16 Service technician 3 25 4 15 5 3 Service technician Inspector Billing clerk Billing clerk Shipping clerk 6 7 7 25 End Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? % C. What is the labor utilization rate (%) for the service technician? % d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk. Inspector utilization: % Shipping clerk utilization: % What job represents the bottleneck in this process? The Billing clerk job is the bottleneck

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