Chapter 11

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Chapter 11 discusses the advantages and disadvantages of communication via various media (oral, written, and nonverbal; see Exhibit 11.2). Medium is one of the five components of communication. In the many situations, the medium of communication may be the only one component in your control while the other four (sender, receiver, message, and noise) are not.

Assume you are the sender in a hypothetical communication, what characteristics of the receiver, message, and level/type of noise would impact your decisions related to medium of the message. In what circumstances would you use written communication, oral communication, or both? Which of remaining three components (receiver, message, and noise) do is typically most important when you decide the specific medium (conversation, speech, phone call, videoconference, letter, memo, email, etc.) you will use to communicate? How have your past experience encountering the advantages and disadvantages listed for each type of medium affected your preferred mode of communication?