Chapter 12 Homework A Saved Help Say 3 The table shown below contains a variety of performance measures that companies might use as internal business process measures in their balanced Scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time. 5 points Required: eBook For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy. Print References Item Operational Excellence Product Leadership Customer Intimacy Ex. Number of patents approved (+) 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+) 4. Non-value-added activity costs (-) 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product designs (+) 7. Number of customized products co-designed with customers (+) 8. Defect-free units as a percentage of completed units (+) 9. Number of options available for customers to choose from (+)