Chapter 12 Managing Innovation and Change:

ANSWER either a) OR b)

a) As a manager of a Victoria tourism company, you want to make some changes that will directly impact your employees. Some of your employees might be resistant to these changes.

• Provide three reasons why your employees might resist these changes,
• and three different techniques/strategies you would use to reduce their resistance to these changes.

2. Three different types of Organizational Change were discussed in the text.

• Please describe each type of organizational change, and
• discuss a situation or an example to illustrate or explain each one.