Chapter 12 Summary Questions Communicating 1. Communication is an interpersonal process of sending and receiving symbols with messages attached to them. True or false? 2. Managerial directives and organizational mandates are examples of (a) outgoing communication. (b) efficient communication. (c) incoming communication (d) inefficient communication. 3. Communication sources for health care managers can include (a) supervisors, staff, and peers. (b) newspapers, memos, and e-mails. (c) human resources, public relations, and information technology (d) consultants, technicians, and subject specialists. 4. Conducting an employee review primarily via e-mail is an example of which type of communication barrier? (a) Status effect (1) Poor written communication (c) Failure to recognize nonverbal signs (d) Poor choice of channels 5. Nonverbal communication includes all the following except (a) eye contact (b) dress. (c) hand movements. (d) use of interpersonal space. 6. When an employee tells his or her boss only information the boss wants to hear, the communication barrier that occurs is known as fabrication True or false