Chapter 13: Case Study

Assignment Instructions:

In order to ensure that you are truly grasping the assigned readings, each week students are required to submit (approximately) a 150-word essay on:

One chapter Case Study Essay questions.

Since this is an introductory course in business & management, I do not expect students to submit elaborate essay responses. However, I do expect you to follow all of the (critical thinking and writing rubric) guidelines provided and to make an honest attempt at responding to a question to the best of your ability. In general, responses are expected to be (approximately) 10 to 12 sentences in length. Please realize that I can clearly tell when students just throw an answer together at the last minute so please take proper care in preparing your answer.

Case Study assignments will be graded manually using the attached rubrics, within 7 days of due date. Writing skills will be evaluated using the attached Writing rubric, and Critical Thinking skills will be evaluated using the attached Critical Thinking rubric. The professor may choose to send back the assignments with notations and comments using the assignment submission box. Thus, it is students' responsibility to download the assignment submission after they have been graded in order to review any comments and recommendations the professor may have given.

CHAPTER 13 - CASE STUDY ESSAY Cranston Nissan Questions: 1. Categorize the quality problems in this case.

2. What are the probable causes of so many mishaps?

3. What specific actions should Jackson take immediately? What should some of his longer-term goals be?