Chapter 16 list various quality tools and methodologies for improving quality (Six Sigma, Lean, Kaizen, Seven QT Tools, ISO9000, Gap Model). Select one of these methodologies and right a 3 - 5 page paper that includes the following: . History - How the methodology originated The various steps or measures used The environment or industry where it is most used and also where it is most effective Its predicted outcome The rate of its effectiveness Has it become an industry-standard over time