Question: Chapter 18: Controlling Activities and Operations 1. With suitable examples, explain the difference between immediate corrective action and basic corrective action. As a manager, what

Chapter 18: Controlling Activities and Operations

1. With suitable examples, explain the difference between immediate corrective action and basic corrective action. As a manager, what basic corrective actions can you undertake to correct the sources of deviations?

2. What are the key advantages of the Balanced Scorecard approach of evaluating organizational performance? What do you think are some of the risks of ignoring a balanced approach in evaluating organizational performance?

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