Question: Chapter 2: Assignment Pareto Charts complete the assignment, and upload the document and Pareto Chart in R to Blackboard and submit the assignment 1. The

Chapter 2: Assignment Pareto Charts

complete the assignment, and upload the document and Pareto Chart in R to Blackboard and submit the assignment

1. The following chart displays the data collected on complaints about a service department.

Complaint Frequency Unfriendly 5

Long wait 17

Price high 20

Incorrect bill 8

Returns 50

a. Create a Pareto Chart and submit

1b. What is the cumulative percentage for the two most frequent failures? Label the failures and demonstrate your calculations.

1c. What are the remaining cumulative percentages? Label the failures and demonstrate your calculations.

1d. Continuous improvement recognizes that many small improvements add up to sizable benefits. Do you think continuous improvement initiatives are enough to take a small company to the top of their industry? Why or why not? Support your premise. One paragraph answer is sufficient.

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