1. CHAPTER 2: In adapting your message to your audience

   		You may use a big word that conveys your idea efficiently and is appropriate.
   		Your goal is to stay away from pompous and pretentious language.
   		Use plain language and familiar words that you think the audience will recognise.
   		All of the options listed are correct.

1 points

QUESTION 18

1. CHAPTER 6: When closing a direct request, __________ is always appropriate.

   		Giving extra details.
   		Showing appreciation.
   		Expressing big ideas first.
   		Introducing yourself.

1 points

QUESTION 19

1. CHAPTER 9: When the direct strategy is used to write a report, the purpose for writing is placed

   		Close to the beginning.
   		None of the options listed are correct.
   		At the end of the report.
   		After the bulleted list of data.

1 points

QUESTION 20

1. CHAPTER 6: Parallelism (also called parallel structure) is widely used when giving __________ because readers can comprehend what you have said much more quickly.

   		Instructions.
   		Feedback to an online post.
   		An online presentation.
   		Bad news.

1 points

QUESTION 21

1. CHAPTER 1: Which of the following does NOT belong to what we consider as being professional?

   		An outgoing message that states your name or phone number and provides instructions for leaving a message.
   		A quiet background when you answer the telephone, especially if you are expecting a prospective employers call.
   		Messages with subjects, verbs, and punctuation; messages that are concise and spelled correctly even when brief.
   		An outgoing message with a new, popular singer as background music to improve audience benefits.

1 points

QUESTION 22

1. CHAPTER 5: When organising the body of an informative email, we should

   		Keep a longer sentence if it is necessary for comprehension.
   		Get rid of wordiness.
   		All of the options listed are correct.
   		Read the message aloud to convey the best tone.