Question: Chapter 3: 1. Describe how the quality management mindset compares with the scientific method? 2. Name a type of waste identified in the Lean approach

Chapter 3:

1. Describe how the quality management mindset compares with the scientific method?

2. Name a type of waste identified in the Lean approach to quality management and give an example from healthcare?

Chapter 4:

1. Identify what is the most important cultural characteristic for a healthcare organization to adopt to achieve improved patient outcomes? Why?

2. Of the questions leaders should ask in a culture of quality, which is most effective to improving healthcare quality? Why?

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