CHAPTER 3

1-Danae recognizes that she is feeling depressed and chooses a work activity that will get her up and moving in order to counteract that feeling. Danae is using which of the following in making this decision?

a-emotional intelligence

b-affect relabeling

c-emotional division of labor

d-emotional contagion

2-Emotional division of labor refers to the idea that all members of a team must engage in deep acting.

a-True

b-False

3-A person can be happy with their work in general, but their negative emotions can reduce their ability to attend to details in their work. Which aspect of affective events theory does this statement best exemplify?

a-Affect is structured as emotions and moods.

b-Affect-driven behaviors differ from judgment-driven behaviors.

c-Affective experiences change over time.

d-Satisfaction is not emotion.

4-As an employees _____ increases, their productivity decreases.

a-negative state affect

b-positive state affect

c-gratitude

d-affective climate

5-Santiago, a manager, put a cheerful vase of multicolored tulips in the break room. He complimented a new photo on someone's desk and whistled a happy tune while walking down the hall. Soon the entire office seemed a little happier and more positive. Santiagos actions show that ______.

a-affect relabeling can boost positive affect

b-emotional division of labor is beneficial for the workplace

c-emotional intelligence is a skill that can be improved

d-leaders strongly influence how emotional contagions emerge

6-In order to soothe an anxious patient, the nurse was careful to have a calm and relaxed expression. Since she actually felt very tired and anxious herself, this action likely caused ______.

a-faux acting

b-emotional labor

c-emotional dissonance

d-deep acting

7-As IQ increases, emotional intelligence (EI) also tends to increase.

a-True

b-False

8-Emotions are general feeling states that are not related to a specific event.

a-True

b-False

9-The circumplex model of group affective climate organizes feelings into two dimensions: pleasantness and arousal.

a-True

b-False

10-Several servers stood in the back of the restaurant complaining about some rowdy tables. Soon the line cook was swearing about mixed-up orders and the dishwashers were slamming dirty dishes into the machine. This is an example of ______.

a-emotional contagion

b-affect relabeling

c-emotional division of labor

d-emotional intelligence

11-The ability to perceive emotion in yourself and others is an aspect of emotional intelligence.

a-True

b-False

12-Abdul is cheerful and easygoing and has been so since he was a toddler. Abduls demeanor would best be described as which of the following?

a-trait affect

b-emotion

c-mood

d-state affect

13-Rodney has been angry and contemptuous all day. His coworkers have been avoiding him because of his snappish interactions. Which of the following best describes Rodneys feelings?

a-affective climate

b-positive state affect

c-negative state affect

d-broaden-and-build model

14-Which is an example of deep acting?

a-a person who feels angry but smiles at customers

b-A person who works as a technician expresses how they actually feel in the workplace.

c-A person who works in customer service perceives the emotions of customers and responds accordingly.

d-a person who thinks of a happy memory to project happiness at work

15- Negative or positive moods can be spread through emotional contagion.

a-True

b-False