CHAPTER 3 ANSWER ALL PLEASE

1-AJ woke up feeling unlike herself. She has been crabby and irritable all day for no discernable reason. Which of the terms best describes what affect AJ is displaying?

A-state

B-emotion

C-trait

D-mood

2-Emotional division of labor refers to the idea that all members of a team must engage in deep acting.

A-True

B-False

3-Emotional intelligence is an innate characteristic that cannot be learned.

A-True

B-False

4-According to the circumplex model of group affective climate, how would a person who is depressed be categorized?

A-high arousal; high pleasantness

B-high arousal; low pleasantness

C-low arousal; low pleasantness

D-low arousal; high pleasantness

5-The contagion of positive emotions leads to lower productivity.

A-True

B-False

6-Samuel went to his desk and began to cry after being criticized by his boss. Which aspect of the affective events theory is best demonstrated by this example?

A-Affective experiences change over time.

B-Affect-driven and judgment-driven behaviors are different.

C-Events cause emotions.

D-Satisfaction is not emotion.

7-The circumplex model of group affective climate organizes feelings into two dimensions: pleasantness and arousal.

A-True

B-False

8-Candi is careful to minimize the details of stressful events at work because she knows her coworker Matt becomes fearful and anxious easily. Candi does not do this with other coworkers who are more laid-back. Candis treatment of Matt is best described as which of the following?

A-affect spin

B-affect relabeling

C-emotional division of labor

D-emotional contagion

9-Emotional dissonance is when organizationally expected emotions and true emotions are the same.

A-True

B-False

10-Santiago, a manager, put a cheerful vase of multicolored tulips in the break room. He complimented a new photo on someone's desk and whistled a happy tune while walking down the hall. Soon the entire office seemed a little happier and more positive. Santiagos actions show that ______.

A-emotional division of labor is beneficial for the workplace

B-leaders strongly influence how emotional contagions emerge

C-affect relabeling can boost positive affect

D-emotional intelligence is a skill that can be improved

11-A person comes to work experiencing negative affect, but after a compliment from their boss they feel better, experience positive affect, and perform better in the afternoon. Which aspect of affective events theory does this exemplify?

A-Affective experiences change over time.

B-Satisfaction is not emotion.

C-Affect-driven behaviors differ from judgment-driven behaviors.

D-Affect is structured as emotions and moods.

12-A new training seminar focuses on teaching employees how to recognize complicated emotions in themselves and others. This seminar is teaching aspects of ______,

A-affect relabeling

B-emotional intelligence

C-emotional contagion

D-emotional division of labor

13-As an employees _____ increased, her performance quality improved.

A-gratitude

B-negative state affect

C-positive state affect

D-affective climate

14-Which type of emotional labor is connected to higher levels of fatigue and workplace weariness?

A-emotional dissonance

B-emotional division of labor

C-surface acting

D-deep acting

15-Negative or positive moods can be spread through emotional contagion.

A-True

B-False