Question: Chapter 3: Quality and Performance 1) Explain why quality is important, what are the benefits of good quality and the consequences of poor quality. 2)

Chapter 3: Quality and Performance

1) Explain why quality is important, what are the benefits of good quality and the consequences of poor quality.

2) Why is order of observation important in process control?

3) If all observations are within control limits, does that guarantee that the process is in control? Explain.

4) Briefly explain the purpose of each of these control charts:

a. x-bar

b. Range

Chapter 12: Supply Chain Management

1) Explain the importance of supply chain visibility and communication among channel partners.

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