Question: Chapter 4: Product and Service Design-Case Study Formatting: The case write-up should be 2-3 pages (excluding cover page and references), double-spaced. You can use fonts

Chapter 4: Product and Service Design-Case Study Formatting: The case write-up should be 2-3 pages (excluding cover page and references), double-spaced. You can use fonts such as Arial, Calibri, or Times New Roman. Check for spelling and grammar errors prior to submission. Be sure to cite the material you use in the write-up and include references at the end. Use APA style for citations/references (www.apastyle.org). You may check out the news references/ Video Spotlight listed in the article. Also, feel free to use any other material. Your write-up should specifically address the following two questions. Guidance for each question is provided. Attached please find the uploaded PDF file to review the case study. 1. How does the use of drones improve UPS's operational competitiveness? 2. How do drone vaccine deliveries compare to ground deliveries for UPS in terms of its service design? Verizon, UPS, and Skyward announce connected drone delivery | CES 2021 Zipline Will Deliver Covid Vaccines by Drones Special Delivery: Atrium Health Wake Forest Baptist uses drones to deliver COVID-19 vaccines

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