Chapter 5 Managing Conflict Discussion Identify and relate a recent conflict you have experienced. The conflict can be personal or professional. Complete the six steps for conflict resolution. Six-Step Project Conflict- Resolution Process 1. Understand the conflict. (Briefly outline for the class, your understanding of the conflict) 2. Agree on conflict-resolution goals. (Briefly explain what you think the other person and you can agree on for resolution goals. Be realistic) 3. Identify the causes of the conflict. (Using the textbook, what type of conflict is this-personal or task and explain the causes) 4. Identify potential solutions for the conflict. 5. Pick the desired conflict solution. 6. Implement the chosen solution (if you choose)