Chapter $6$ For Discussion Questions: Answer five $(5)$ of the below questions, providing the page number in your book that you found the answer is required for each question.

$1.$ Define: performance improvement, brainstorming, affinity diagram, force field analysis, decision matrix, flowchart.

$2.$ What are five $(5)$ things that performance improvement tools can be used to accomplish?

$3.$ Explain each step of the of the nominal group technique.

$4.$ Summarize the benefits of using the cause$/$effect diagram.

$5.$ Describe the difference between qualitative and quantitative $($as provided in your book$).$

$6.$ Referring to the exhibit in your book on administering surveys, summarize the steps involved.

$7.$ Provide a brief summary of a quality storyboard $$ what is it$,$ what does it include, why or when you may choose to use one, etc.

$8.$ Summarize the Baldrige Performance Excellence program$/$framework$.$