CHAPTER 6 Implementing HRD Programs 167 OPENING CASE Imagine that you are the "Chief Knowledge Officer" Questions: If you were in charge of Colliers University, for a large and growing commercial real estate ser- what types of leaming opportunities would you empha- vices firm. The company-Colliers International--has size? Are there particular methods you would expect to over fifteen thousand employees. You are tasked emphasize? Why? To what extent would you empha- with providing training opportunities for staff in over size technology-based learning? How much control 480 worldwide offices. You have determined that would you encourage or allow trainees in determining training will emphasize three basic areas: product what training they receive? Would you seek to involve knowledge, business skills, and behavioral coaching. top management in the training process, and if so, how? How can Colliers train and develop managers? One major response was to create Colliers University as SOURCE: Colliers International (2011). Accessed on February 26, 2011 at: http://www.colliers.com/Country United States/? an important element within the company. lang=en-us