CHAPTER 6: MANAGING CHANGE 1. The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) A) external force of change B) internal force of change C) marketplace force of change D) economic force of change 2. Falling interest rates are an example of what external force? A) change in composition of workforce B) change in employee attitudes C) technological change D) economic change 3. Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor? A) strategy B) workforce C) equipment D) technology 4. The two metaphors commonly used to describe the two views of the change process are A) smooth water and troubled water B) calm waters and white-water rapids C) shallow water and falling water D) burning bridge and water over the dam 5. Lewin's three-step process is consistent with of organizational change. A) white-water rapids B) shallow waters C) smooth waters D) calm waters 6. Organizational change is any alteration of A) people, structure, or technology B) structure, management, or goals C) technology, goals, or management D) rules, procedures, or management theory 7. In organizations, people who act as catalysts and assume the responsibility for managing the change process are called A) change masters B) change agents C) change champions D) change generators