CHAPTER $6$: MANAGING CHANGE

The technology change in the manufacturing process of New Ideas, Inc.$\text{'}$s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was $a(n)$

A$)$ external force of change

B$)$ internal force of change

C$)$ marketplace force of change

D$)$ economic force of change

Falling interest rates are an example of what external force?

A$)$ change in composition of workforce

B$)$ change in employee attitudes

C$)$ technological change

D$)$ economic change

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

A$)$ strategy

B$)$ workforce

C$)$ equipment

D$)$ technology

The two metaphors commonly used to describe the two views of the change process are

A$)$ smooth water and troubled water

B$)$ calm waters and white$-$water rapids

C$)$ shallow water and falling water

D$)$ burning bridge and water over the dam

Lewin's three$-$step process is consistent with theory of organizational change.

A$)$ white$-$water rapids

B$)$ shallow waters

C$)$ smooth waters

D$)$ calm waters

Organizational change is any alteration of

A$)$ people, structure, or technology

B$)$ structure, management, or goals

C$)$ technology, goals, or management

D$)$ rules, procedures, or management

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called

A$)$ change masters

B$)$ change agents

C$)$ change champions

D$)$ change generators