Question: Chapter 6: Managing Quality Questions- How would you define quality in a service industry? What is the most important aspect of Quality Management, process or

Chapter 6: Managing Quality Questions-

How would you define quality in a service industry?

What is the most important aspect of Quality Management, process or people?

Is Quality Management restricted to the Quality department only?

What is Cost of Quality?

How does employment empowerment help with improving quality?

What is the difference between quality at the source and quality through inspection?

What is the objective of 6 Sigma?

Can 6 Sigma be applied to an innovative project/product/company?

What is IS0 9000 and why is it important?

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