Chapter 7 Interviewing Candidates

Like virtually all other HR-related activities at Carter Cleaning Centers, a chain of ten dry cleaning centers, the company currently has no organized approach to interviewing job candidates. Store managers, who do most of the hiring, have a few of their own favorite questions that they ask. But in the absence of any guidance from management, they all admit that their interview performance leaves something to be desired. Jennifer Carter, the owners daughter, who just graduated college with a management degree with a concentration in HRM from FGCU, is sure that the lack of formal interviewing practices, procedures, and training account for some of the employee turnover and theft problems. Therefore, she wants to do something to improve her companys performance in this important area.

1. What can Jennifer suggest to improve store manager interviewing practices at Carter Cleaning Centers (be sure to include types of interviews, and things to occur before, during, and after the interview)? Include what common interviewing errors your recommendations will address.