Chapter $7$ Reading: Page $194-228$

Answer the following questions $-$ Individual Activity

How important do you think the guest$$s first contact with the hotel is in providing hospitality? Give examples from your experiences as a guest in a hotel.

$2.$ Why is obtaining accurate guest data during the registration process so important? Who uses this information besides the front office? Give examples of how incorrect data can affect the guest and the hotel.

$3.$ What are the major parts of the guest registration process? How will knowledge of this system help you as you progress in a management career in the hotel?

$4.$ Why is the choice of credit card important to the profit$-$and$-$loss statement of the hotel? Give examples.

$5.$ What hidden costs are involved in using a bill$-$to$-$account system? When do you think a hotel is justified in adopting a bill$-$to$-$account system?

$6.$ Identify some of the requests guests may make about room selection. How can a front desk clerk be attuned to the needs of guests?

$7.$ Why are establishing and monitoring room rates so essential to the hotel$$s profit$-$and$-$loss statement?