Question: Chapter 7: Tools for Problem Solving and Decision Making 153 EXHIBIT 7.11 Pager does No forms Process-Type not work Cause-and- Technician unavailable Effect Diagram Wrong

Chapter 7: Tools for Problem Solving and Decision Making 153 EXHIBIT 7.11 Pager does No forms Process-Type not work Cause-and- Technician unavailable Effect Diagram Wrong test Dispatcher Order in busy wrong place Secretary Doctor Dispatcher Long time calls sends to to obtain orders test dispatcher technician test results Wrong information Phone busy Undecipherable handwriting ends. A process-type cause-and-effect diagram (exhibit 7.11) can be used to investin each step in a process. A process RCA is similar

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