Chapter $8$ Case Study

Discussion Topic

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$"$I$\text{'}$m really glad I joined the local restaurant association and went to the meeting last night,"said Authella, the manager of Greenhill Soup & Sandwich Shop.

"Was it interesting?" asked Colleen, the establishment's owner.

"Yes," said Authella. "The speaker was a local attorney who specializes in small businesses, and she presented an overview of federal, state, and local laws that affect all establishments. I didn't even know that some of the laws existed."

Authella continued, "Some large operations have a human resources department with the full$-$time job of keeping up with all these laws. How are busy managers in small operations supposed to keep up$?"$

How can Authella find out about laws that apply to her operation?

What could happen if a manager did not follow all regulations related to employing workers legally and serving customers properly?