CHAPTER 9

1.Identify three examples of when a project manager uses technical skills and three examples of when she uses behavioral skills.

2.Compare a project you've worked on that was limited mostly by activities with another project you've worked on that was limited mostly by resources. Which did you find more challenging? Why?

CHAPTER 10

1.A rockslide closes down a major highway on your delivery route and leads to unforeseen costs. Does the extra money needed come from contingency reserves, managementreserves, or elsewhere? Why?

4.Using the same project described in questions 2 and3, which method(s) of estimating cost would you use in order to establish a baseline budget? Why?

CHAPTER 11

3.List three methods that can be used for categorizing project risks. For a fund-raising project, give examples of risk using each categorizing method.

4.To help identify risks, what are some questions a project manager couldask when reviewingthe project charter and WBS?

7.List and describe at least three common quantitative risk analysis techniques. Under what circumstances would youfind each one useful?

CHAPTER 12

1.What did Deming mean when he said that organizations operate as systems? Give examples.

2.Identify similarities and differences among TQM, ISO, and Six Sigma. What strengths and weaknesses are inherent in each of these approaches?