Chapter 9 - Question 1: Think about a product you would like to sell. If you were going to sell that product to your class, what would you do to make sure that you included each of the four characteristics of a great sales presentation? - - (Worth 3 points)

Chapter 9 - Question 2: Remember a time when you had objections about buying a product from a salesperson. Based on those objections, what would you recommend the salesperson do in order to handle those objections and to increase the likelihood that you would buy that product? Explain your answer. - - (Worth 3 points)

Chapter 10 - Social Media Application: - (Worth 14 points) Assume that you are hired by the purchasing department at North Hennepin Community College (NHCC) and your first task is to decide what type of PCs, laptops, or tablet computers NHCC is going to buy for its students. Analyze the social media presence of potential suppliers using the following questions and activities as a guide:

1. Decide on a list of three to five potential suppliers. What criteria, such as cost or service capability, did you use to determine the list?
2. Carefully read through the social media platforms used by each of the potential suppliers that NHCC might purchase from. Based only on what you read across the social media platforms, how would you rank the potential suppliers in terms of which you would most like to purchase from? Explain your answer.
3. Is there anything that you have found on your preferred suppliers social media presence that can help you in negotiating with those firms? For example, do any of them appear to be having any customer service issues that you might be able to use as leverage to negotiate a lower price?