Chapter $9$

Routine messages make up a significant portion of the communication that occurs in the

workplace. These messages include making requests, responding to inquiries or

requests, giving instructions, making announcements, making claims, and much more.

Since routine messages are so common in the workplace, the quality of these messages

will significantly affect the way your receivers assess your credibility and

professionalism. Therefore, it is important to be clear, concise, and receiver$-$centric

when composing such messages.

Responding to a Request from Supervisor $($Internal$)$

Your boss wants to create a new team in your department for an upcoming project, but

she wants to make sure that the team has all of the communication tools they need. She

has asked you to quickly research and explain a team communication app to her that

you think the team should use. Make sure to also mention the benefits of the app or

program, and how it will help the team work effectively.

Please write this in an email to your supervisor, Ms$.$ Annie Smith. Use a clear subject

line so she knows what the email pertains to$.$

Things to consider:

$$ What is the best tone to use in this message?

$$ Is the app free or is there a cost associated with it$?$

$$ What are the benefits of using this particular app?