Chapter " Closing the Project" write up what you learned from this chapter. PLEASE EXEMPLIFY HIGH LEVEL ANALYSIS (PROJECT MANAGEMENT)

Critical Success Factors

Recognize the project team and celebrate accomplishments throughout the project.

Regularly ask the customer about the level of satisfaction with the performance and progress of the project and take corrective action at the first hint that the customer is not satisfied.

After the conclusion of a project, the project performance should be evaluated to learn what could be improved if a similar project were to be done in the future. Feedback should be obtained from the customer and the project team.

Capture and document lessons learned throughout the performance of the project.

Establish a knowledge base of lessons learned and ensure that they are communicated and used on future projects.

Organize and archive project documentation and analyze key data that could be helpful in bidding, planning, or performing future projects.

Retain customer evaluation and feedback information that could be valuable in developing proposals for other projects for the same customer in the future.

Summary

The fourth and final phase of the project life cycle is closing the project.

An important project closing action is staff recognition and evaluation.

Conduct post-project evaluation meetings within the project team or organization with individual team members and a group meeting with the project team to gather team feedback for improved future performance.

Identify and document lessons learned to capitalize on the knowledge and experience gained on the project in order to improve performance on future projects.

The project team or contractor should ensure that copies of appropriate project documentation are properly organized, filed, and archived so that they can be readily retrieved for future use.

Conduct a post-project evaluation meeting, or distribute a customer evaluation survey to the customer or sponsor to determine whether the project provided the customer with expected benefits; assess the level of customer satisfaction; and obtain any feedback that would be helpful in future business relationships with this customer or with other customers.

Projects may be terminated before completion for various reasons.