Question: Chargeback # 2 A customer named Mark Johnson has initiated a chargeback against your store, Fashion Haven. The chargeback code is 13.1 and is for

 Chargeback \# 2 A customer named Mark Johnson has initiated a

Chargeback \# 2 A customer named Mark Johnson has initiated a chargeback against your store, Fashion Haven. The chargeback code is 13.1 and is for the amount of $5.817.60. Mark insists that despite the payment being processed, he has not received the goods. - Name: Mark Johnson - Transaction Amount: $5.817.60 - Store: Fashion Haven - IP Address: 108.162.215.214 - Transaction History: Mark is a first-time customer of Fashion Haven and this is his initial purchase from the store. - Credit Card BIN: 414709 - AVS: Full Match - CW: Match - Delivery Status: Delivered to shipping address - Billing Address and Shipping Address match - Customer Info: Cardholder resides in address as verified with 3rd-party data source Tasks: 1. Assess Mark's claim and prepare a response to his chargeback, providing evidence to support the legitimacy or lack thereof of the transaction. Response Format: 1. Confirm whether Mark's claim is legitimate? - yes, no, why 2. Provide evidence you would collect to present to the banks including explanation why you're presenting each evidence

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