Check all that apply. While asking questions during the needs analysis, you should:

a$)$ Probe from general to specific

b$)$ Let the customer complete their thoughts before saying something yourself

c$)$ Ask questions one idea at a time

d$)$ Form the next question based on the customer's response

e$)$ Favor "why" questions after you have completed your situation questions

f$)$ Use premature elaboration to move the sale forward