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A purchasing manager at the Anaheim Regional Medical Center has been approached by a new supplier of medical equipment. The hospital does need to replace some of its equipment, but other members of the buying center aren't sure changing suppliers is the best idea. Several department managers discussed the amount of training that employees had already completed for the current medical equipment. The buying center is considering $q,$ as they relate to switching costs.

a$.$ risk of exposure

b$.$ investments

c$.$ operational disruption

d$.$ relationship strength