Question: Chikako called me at the help desk, saying his computer is up and working but cannot log into the domain and can not take over

Chikako called me at the help desk, saying his computer is up and working but cannot log into the domain and can not take over the machine remotedly. He has a meeting in 25 minutes and needs files and the PowerPoint for the meeting. Possible solution include; bad cable, bad NLC, switch failure, and DHCP server down. Using Comptia's 6 step trouble shooting process, solve it?

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