Choose any business firm / organization. Explain through a precise example the differences in terms of decision making performed in a TPS and ESS of this firm. (5 marks)

2. Select any business process within this firm, describe it as a set of steps then fill the following table (flow, information, sender and receiver) (5 marks):

Steps:

1. --------------------------------------------------------------------------------------

2. --------------------------------------------------------------------------------------

3. --------------------------------------------------------------------------------------

4. --------------------------------------------------------------------------------------

5. --------------------------------------------------------------------------------------

Flows/Steps	Information	Sender	Receiver
1.
2.
3.
4.
5.